Refund policy

Refund Policy

At Moom Mude, we want you to be completely satisfied with your purchase. We offer a hassle-free refund process within 30 days of receiving your order.

Refund Eligibility

You are eligible for a refund if: (1) Your request is made within 30 days of the order delivery date; (2) The item is unused, unwashed, and in its original condition; (3) All tags and packaging are intact; (4) You provide proof of purchase.

Non-Refundable Items

The following items cannot be refunded: (1) Items purchased during clearance or final sale events; (2) Customized or personalized products; (3) Items with visible signs of wear or damage caused by the customer; (4) Items returned after 30 days.

Refund Process

To request a refund: (1) Contact our support team at moonnudesupport@gmail.com with your order number and reason for return; (2) Receive return shipping instructions; (3) Ship the item back to us in original condition; (4) Once received and inspected, we will process your refund within 7-10 business days to your original payment method.

Return Shipping

Return shipping costs are the customer's responsibility unless the return is due to a defect or our error. We recommend using tracked shipping to ensure safe delivery.

Exchanges

If you wish to exchange an item for a different size or color, please contact us at moonnudesupport@gmail.com, and we will assist you with the process.